1 Product Description
1
2 Components
7
Right
7
Left
9
Display
10
Keyboard Area
11
Touchpad
11
Lights
12
Button, Speakers, And Ngerprint Reader
14
Shortcut Keys
15
Hot Keys (Select Products Only)
16
Cover
16
Bottom
17
Labels
18
3 Illustrated Parts Catalog
19
Computer Major Components
19
Display Assembly Subcomponents
22
Bracket Kit
24
Cable Kit
25
Plastics Kit
25
Mass Storage Devices
26
Miscellaneous Parts
27
4 Removal And Replacement Procedures Preliminary Requirements
28
Tools Required
28
Service Considerations
28
Plastic Parts
28
Cables And Connectors
28
Drive Handling
29
Workstation Guidelines
29
Electrostatic Discharge Information
29
Generating Static Electricity
30
Preventing Electrostatic Damage To Equipment
30
Personal Grounding Methods And Equipment
31
Grounding The Work Area
31
Recommended Materials And Equipment
31
Packaging And Transporting Guidelines
32
5 Removal And Replacement Procedures For Customer Self-Repair Parts
33
Component Replacement Procedures
33
Preparation For Disassembly
33
Service Door
33
Battery
35
Solid-State Drives (M.2)
36
Hard Drive
37
Wwan Module
39
Memory Module
41
6 Removal And Replacement Procedures For Authorized Service Provider Parts
43
Component Replacement Procedures
43
Keyboard
43
Bottom Cover
46
Service Door Latch
48
Touchpad Module
49
Smart Card Reader
51
Nfc Module
52
Fans
53
Heat Sink Assembly
56
System Board
59
Rtc Battery
62
Memory Module
64
Speakers
66
Fingerprint Reader Board
67
Power Button Board
68
Display Assembly
69
7 Troubleshooting Guide
79
Resources
80
General Troubleshooting Steps
80
Identify The Issue
80
1. Understand The Issue
81
Boot Up Sequence
81
Failure Classication
81
2. Examine The Environment
83
3. Perform A Visual Inspection Of Hardware
84
4. Update Bios And Drivers
84
Manually Updating Bios And Drivers
84
Remotely Deploying Bios And Drivers
84
Analyze The Issue
84
5. Remove Or Uninstall Recently Added Hardware, Software
84
6. Hp Hardware Diagnostics And Tools
85
Non Hp Diagnostics Tools
85
Messages
86
Status Lights
86
Blinking Light Codes
87
Post Error Messages
87
Resolve The Issue
88
8. Hard Reset
88
9. Soft Reset (Default Settings)
89
10. Reseat Cables And Connections
89
11. Test With Minimum ConGuration
90
Essential Hardware ConGuration
90
Safe Mode
91
12. Test With VeriEd Working ConGuration (Hardware And/Or Operating System)
91
13. Replace The System Board
91
Verify Solution
92
Helpful Hints
92
At Startup
93
During Operation
93
Consulting With Hp Service
94
Common Issues And Possible Solutions
94
Power-On Issues
94
No Power
94
Intermittent Power-On, Shutdown, Reboot
96
Ac Adapter Issue
97
Battery Not Recognized, Not Charging
98
Battery Discharges Too Fast
99
Burnt Smell
100
Post
100
No Video (With Power)
100
Blinking Lights
101
Diagnostics Error Messages
102
Bios Password
103
Performance (Os)
103
Intermittent Shutdown
104
Blue Screen
105
Freeze At Windows Logo (Hang/Lockup)
107
Electromagnetic Interference (Emi)
108
No Wake Up
109
Unresponsive
110
Slow Performance
110
Hp Smart Adapter Warning Message
111
Incorrect Time And Date
111
Display
112
Display Anomalies
112
Symptom
112
Quick Check
113
Hp Pc Hardware Diagnostics (Uefi) For Video Test
113
Display Assembly Diagram
114
Dead Pixel
114
No Video (Internal)
114
No Video (External)
115
Displayport/Vga
115
Hdmi
115
No Or Bad External Video Via Docking
116
Incorrect Or Missing Color/Distorted Image
116
Touch Screen
117
I/O Devices
118
Keyboard
118
Keyboard Point Stick
119
Keyboard Backlight
119
Touchpad
120
Network Connectivity Ethernet (Rj-45 Jack)
120
Network Connectivity Wireless (Wlan)
121
Wwan
122
Usb
123
Smart Card Reader
124
Speaker, Headphone - Audio Issues
125
Thunderbolt (Tb)
126
Storage
127
Hard Drive/Solid-State Drive Not Recognized
128
No Boot To Operating System (No Read/Write Error)
128
Read-Write Error
129
Slow Performance
129
Blue Screen (Bsod) Error
129
Noisy Hard Drive
130
Mechanical
131
Fan Error Message - 90B
131
Noise (Sound)
132
Fan Runs Constantly
133
Thermal Shutdown (Hot)
134
Stuck Power Button
134
Additional Information
135
Acronyms
135
Blinking Lights And Boot Error Codes
136
Processor Not Executing Code
136
Bios Recovery Code Unable To Nd Valid Bios Recovery Image
136
Memory Module Error
136
Graphics Controller Error (No Controller)
137
Failure - System Board Error
137
Intel Trusted Execution Technology (Txt) Error
137
Sure Start Unable To Nd Valid Bios Boot Block Image
137
Sure Start Has IdentiEd A Problem (Manual Recovery Policy Set)
138
Post Error Messages And User Actions
138
Routine Maintenance For Performance Improvement
140
Common Blue Screen Error Messages
140
Error Message List
140
Bug Check Symbolic Names
140
Microsoft General Troubleshooting Of Windows Bug Check Codes
141
Use Windows Debugging Tool
141
Windows Software Development Kit (Sdk)
142
Display Issue: Pixel Anomalies
146
Cable Management
147
Connector Types
148
8 Computer Setup (Bios), Tpm, And Hp Sure Start
150
Using Computer Setup
150
Starting Computer Setup
150
Navigating And Selecting In Computer Setup
150
Restoring Factory Settings In Computer Setup
150
Updating The Bios
151
Determining The Bios Version
151
Downloading A Bios Update
151
Changing The Boot Order Using The F9 Prompt
152
Tpm Bios Settings (Select Products Only)
152
Using Hp Sure Start (Select Products Only)
153
9 Backing Up, Restoring, And Recovering
154
Backing Up Information And Creating Recovery Media
154
Using Windows Tools
154
Restoring And Recovery
155
Restoring, Resetting, And Refreshing Using Windows Tools
155
Recovering Using Hp Recovery Media
155
Changing The Computer Boot Order
155
Using Hp Sure Recover (Select Products Only)
156
10 Using Hp Pc Hardware Diagnostics
157
Using Hp Pc Hardware Diagnostics Windows (Select Products Only)
157
Downloading Hp Pc Hardware Diagnostics Windows
157
Downloading The Latest Hp Pc Hardware Diagnostics Windows Version
158
(Select Products Only)
158
Installing Hp Pc Hardware Diagnostics Windows
158
Using Hp Pc Hardware Diagnostics Uefi
158
Starting Hp Pc Hardware Diagnostics Uefi
159
Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Ash Drive
159
Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version
159
(Select Products Only)
159
Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)
160
Downloading Remote Hp Pc Hardware Diagnostics Uefi
160
Downloading The Latest Remote Hp Pc Hardware Diagnostics Uefi Version
160
Number
160
Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings
160
11 Specications
162
Computer Specications
162
39.6 Cm (15.6 In) Display Specications
162
12 Power Cord Set Requirements
164
Requirements For All Countries
164
Requirements For Specic Countries And Regions
165
13 Statement Of Memory Volatility
167
Nonvolatile Memory Usage
169
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