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Handleiding
Volledig schermProbleemoplossing
Praktische tips om de meest voorkomende problemen met Philips 75PUT7966 op te lossen.
Oorzaak: Stroomstoring of probleem met de voeding
1. Disconnect the power cable from the power outlet. 2. Wait 5 minutes. 3. Reconnect the power cable. 4. If blinking reoccurs, contact Philips TV Consumer Care.
Oorzaak: Stroombereik niet correct of stroomkabel niet goed aangesloten
1. Disconnect the power cable from the power outlet. 2. Wait for one minute. 3. Reconnect the power cable. 4. Make sure that the power cable is securely connected.
Oorzaak: Normale uitzetting en samentrekking van de TV bij temperatuurverandering
This is normal behaviour and does not affect performance. No action needed.
Oorzaak: TV startup tijd, lage batterijen in afstandsbediening, of defecte afstandsbediening
1. Wait for TV to fully startup as it requires time to respond. 2. Check if remote control is working by pointing it at a mobile phone camera in camera mode and pressing any key - observe if infrared LED flickers. 3. If no flickering, replace batteries in remote control. 4. If flickering is present, the TV needs to be checked.
Oorzaak: Normaal gedrag wanneer TV is losgekoppeld en opnieuw verbonden
This is normal behaviour. The Help and Support screen will be displayed at the next startup. Press power key on remote control or on the TV to switch on from standby.
Oorzaak: TV ondersteunt geen digitale zenders in het land, of kabels zijn niet correct aangesloten
1. Check technical specifications to verify TV supports digital channels in your country. 2. Make sure that all cables are properly connected. 3. Verify that the correct network is selected.
Oorzaak: Verkeerde zenderlijst is geselecteerd
Make sure that the correct channel list is selected.
Oorzaak: Antenne niet goed aangesloten, verkeerde invoersbron, of externe apparaat niet goed aangesloten
1. Make sure that the antenna is properly connected to the TV. 2. Make sure that the correct device is selected as the display source. 3. Make sure that the external device or source is properly connected.
Oorzaak: Videoformat niet ondersteund of instellingen niet correct
1. Change to other video sources and then change back to current source. 2. Do picture style restore in Picture settings. 3. Or do Factory reset in General settings option.
Oorzaak: Antenne niet goed aangesloten, storing van andere apparaten of obstakels
1. Make sure that the antenna is properly connected to the TV. 2. Move loud speakers, unearthed audio devices, neon lights away from the TV. 3. Try to improve reception quality by changing the antenna direction. 4. If reception on only one channel is poor, fine-tune this channel with Manual Installation.
Oorzaak: Apparaat niet goed aangesloten of video-resolutie niet op hoogste instelling
1. Make sure that the device is connected properly. 2. Make sure the device's output video setting is set to the highest possible resolution if applicable. 3. Restore picture style or change to other picture styles.
Oorzaak: Retail mode staat aan
Make sure that Retail mode is set to Off. You can change and save settings in this mode.
Oorzaak: Retail mode staat aan
1. Press Home > Settings > Device Preferences > Retail mode. 2. Press OK. 3. Set Retail mode to Off.
Oorzaak: Verkeerd beeldformat of Display mode niet op automatisch
1. Change to a different picture format. 2. Change Display mode to Automatic.
Oorzaak: Signaal van aangesloten apparaat past niet goed op scherm
1. Check the signal output of the connected device. 2. Change Display mode to Automatic.
Oorzaak: PC resolutie of verversingssnelheid wordt niet ondersteund, of HDMI-inhoud niet ondersteund
1. Make sure that your PC uses the supported resolution and refresh rate. 2. Make sure HDMI video source is not supported HDR content.
Oorzaak: HDCP vertraging of verbindingsprobleem
Switch the source from one device to another and back again.
Oorzaak: HDMI-poort probleem
1. Connect the device to another HDMI port on TV. 2. Power reboot your source device.
Oorzaak: Onjuiste uitvoerinstellingen op HDMI-apparaat
Make sure that output settings from the HDMI device are correct.
Oorzaak: Geen aparte audiokabel aangesloten
If you use an HDMI-to-DVI adapter or HDMI-to-DVI cable, make sure that an additional audio cable is connected to AUDIO IN (mini-jack only), if available.
Oorzaak: HDMI-apparaten zijn niet HDMI-CEC compatibel
Make sure that your HDMI devices are HDMI-CEC compatible. EasyLink features only work with devices that are HDMI-CEC compatible.
Oorzaak: Normaal gedrag bij HDMI-CEC audio-apparaat
When an HDMI-CEC audio device is connected and you use the TV Remote Control to adjust the volume level from the device, this behaviour is normal.
Oorzaak: Geluidsinstellingen niet correct of kabels niet goed aangesloten
1. Make sure that the sound settings are correctly set. 2. Make sure that all cables are properly connected. 3. Make sure that the volume is not muted or set to zero. 4. Make sure that the TV audio output is connected to the audio input on the Home Theatre System.
Oorzaak: HDMI audio-uitvoer niet ingeschakeld of digitaal audioformat niet ondersteund
1. Some devices may require you to manually enable HDMI audio output. 2. If HDMI audio is already enabled but you still do not hear audio, try changing the digital audio format of the device to PCM (Pulse Code Modulation). 3. Refer to the documentation accompanying your device for instructions.
Oorzaak: USB-opslagapparaat niet Mass Storage Class compliant of niet compatibel
1. Make sure that the USB storage device is set to Mass Storage Class compliant, as described in the storage device's documentation. 2. Make sure that the USB storage device is compatible with the TV. 3. Make sure that the audio and picture file formats are supported by the TV.
Oorzaak: Gegevensoverdrachtsnelheid van USB-opslagapparaat beperkt
The transfer performance of the USB storage device may limit the data transfer rate to the TV which causes poor playback.
Oorzaak: Interferentie van andere apparaten of firewall blokkeert verbinding
1. Microwave ovens, DECT phones or other Wi-Fi 802.11b/g/n devices in your proximity might disturb the wireless network. 2. Make sure that the firewalls in your network allow access to the TV's wireless connection. 3. If the wireless network does not work properly in your home, try the wired network installation.
Oorzaak: Routerverbinding naar internet niet correct
If the connection to the router is OK, check the router connection to the Internet.
Oorzaak: Slechte signaalsterkte of lage internetsnelheid
1. Look in your wireless router's user manual for information on indoor range, transfer rate and other factors of signal quality. 2. Use a high-speed (broadband) Internet connection for your router.
Oorzaak: DHCP niet ingeschakeld op router
If the connection fails, you can check the DHCP (Dynamic Host Configuration Protocol) setting of the router. DHCP should be switched on.
Oorzaak: Apparaat niet in paarmodus of te ver weg van TV
1. Make sure the device is in pairing mode. 2. Read the user manual of the device. 3. Keep the wireless speaker as close to the TV as possible. 4. Do not try to pair several devices with the TV at the same time.
Oorzaak: Draadloze luidspreker buiten bereik
Always position the wireless speaker within a range of 5 meters from the TV.
Oorzaak: Bluetooth-apparaat ondersteunt geen goede lip sync
Before you purchase a wireless Bluetooth speaker, inform yourself about its quality of Audio to Video synchronisation, commonly called 'lip sync'. Not all Bluetooth devices perform correctly. Ask your dealer for advice.
Oorzaak: Taalinstelling is onjuist
1. Press Home to go to Home screen. 2. Press MENU. 3. Press Navigation key - down for 4 times and press OK. 4. Press Navigation key - down for 4 times and press OK. 5. Select your language and press OK. 6. Press Back or EXIT repeatedly to close the menu.
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