1 Product Description
1
2 External Component Identication
7
Right
7
Left
8
Display
9
Top
10
Touchpad
10
Lights
11
Buttons, Speakers, And Ngerprint Reader
12
Keys
13
Using The Hot Keys
14
Bottom
15
Front
16
Labels
17
3 Illustrated Parts Catalog
18
Computer Major Components
18
Display Assembly Subcomponents
22
Plastics Kit
24
Mass Storage Devices
25
Cable Kit
26
Miscellaneous Parts
27
4 Removal And Replacement Procedures Preliminary Requirements
29
Tools Required
29
Service Considerations
29
Plastic Parts
29
Cables And Connectors
30
Drive Handling
30
Grounding Guidelines
31
Electrostatic Discharge Damage
31
Packaging And Transporting Guidelines
32
Workstation Guidelines
32
Equipment Guidelines
33
5 Removal And Replacement Procedures For Customer Self-Repair Parts
34
Component Replacement Procedures
34
Bottom Cover
34
Battery
38
Hard Drive
39
Solid-State Drive (Ssd)
41
Memory Modules
43
Wlan/Bluetooth Combo Card
45
Wwan Module
47
Rtc Battery
49
Keyboard
50
6 Removal And Replacement Procedures For Authorized Service Provider Parts
53
Component Replacement Procedures
53
Internal Base Plate
53
Heat Sink/Fan Assembly
55
Fingerprint Reader Assembly
58
Touchpad Board
59
Nfc Module
61
Smart Card Reader Board
62
Usb/Audio Board
64
System Board
65
Speaker Assembly
69
Display Assembly
70
Power Button Board
77
Top Cover
79
7 Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes
80
8 Troubleshooting Guide
82
Resources
83
General Troubleshooting Steps
83
Identify The Issue
84
1. Understand The Issue
84
Boot Up Sequence
84
Failure Classication
84
2. Examine The Environment
86
3. Perform A Visual Inspection Of Hardware
87
4. Update Bios And Drivers
87
Manually Updating Bios And Drivers
87
Remotely Deploying Bios And Drivers
87
Analyze The Issue
87
5. Remove Or Uninstall Recently Added Hardware, Software
87
6. Hp Hardware Diagnostics And Tools
88
Hp Pc Hardware Diagnostics (Uefi)
88
Hp Support Assistant (Hpsa)
90
Hp Bios Conguration Utility (Bcu)
91
Hp Image Diagnostic Tool
91
Hp Thermal Monitor
91
Non Hp Diagnostics Tools
91
Messages
92
Status Lights
92
Blinking Light Codes
93
Post Error Messages
93
Power Good (Troubleshooting) Lights
94
Resolve The Issue
95
8. Hard Reset
95
9. Soft Reset (Default Settings)
96
10. Reseat Cables And Connections
96
11. Test With Minimum Conguration
97
Essential Hardware Conguration
97
Safe Mode
98
12. Test With Veried Working Conguration (Hardware And/Or Operating System)
98
13. Replace The System Board
98
Verify Solution
99
Helpful Hints
99
At Startup
99
During Operation
100
Consulting With Hp Service
100
Common Issues And Possible Solutions
101
Power-On Issues
101
No Power
101
Intermittent Power-On, Shutdown, Reboot
103
Ac Adapter Issue
104
Battery Not Recognized, Not Charging
104
Battery Discharges Too Fast
106
Burnt Smell
107
Post
107
No Video (With Power)
107
Blinking Lights
108
Diagnostics Error Messages
109
Bios Password
110
Performance (Os)
110
Intermittent Shutdown
111
Blue Screen
112
Freeze At Windows Logo (Hang/Lockup)
114
Electromagnetic Interference (Emi)
115
No Wake Up
116
Unresponsive
117
Slow Performance
117
Hp Smart Adapter Warning Message
118
Incorrect Time And Date
118
Display
119
Display Anomalies
119
Symptom
119
Quick Check
120
Hp Pc Hardware Diagnostics (Uefi) For Video Test
120
Display Assembly Diagram
121
Dead Pixel
121
No Video (Internal)
121
No Video (External)
122
Displayport/Vga
122
Hdmi
122
No Or Bad External Video Via Docking
123
Incorrect Or Missing Color/Distorted Image
123
Touch Screen
124
I/O Devices
125
Keyboard
125
Keyboard Point Stick
126
Keyboard Backlight
126
Touchpad
127
Network Connectivity Ethernet (Rj-45 Jack)
127
Network Connectivity Wireless (Wlan)
128
Wwan
129
Usb
130
Smart Card Reader
131
Speaker, Headphone - Audio Issues
132
Thunderbolt (Tb)
133
Storage
134
Hard Drive/Solid-State Drive Not Recognized
135
No Boot To Operating System (No Read/Write Error)
135
Read-Write Error
136
Slow Performance
136
Blue Screen (Bsod) Error
136
Noisy Hard Drive
137
Mechanical
138
Fan Error Message - 90B
138
Noise (Sound)
139
Fan Runs Constantly
140
Thermal Shutdown (Hot)
141
Stuck Power Button
141
Additional Information
142
Acronyms
142
Blinking Lights And Boot Error Codes
143
Processor Not Executing Code
143
Bios Recovery Code Unable To Nd Valid Bios Recovery Image
143
Memory Module Error
143
Graphics Controller Error (No Controller)
144
Failure - System Board Error
144
Intel Trusted Execution Technology (Txt) Error
144
Sure Start Unable To Nd Valid Bios Boot Block Image
144
Sure Start Has Identied A Problem (Manual Recovery Policy Set)
145
Post Error Messages And User Actions
145
Routine Maintenance For Performance Improvement
147
Common Blue Screen Error Messages
147
Error Message List
147
Bug Check Symbolic Names
147
Microsoft General Troubleshooting Of Windows Bug Check Codes
148
Use Windows Debugging Tool
148
Windows Software Development Kit (Sdk)
149
Display Issue: Pixel Anomalies
153
Cable Management
154
Connector Types
155
9 Computer Setup (Bios), Tpm, And Hp Sure Start
157
Using Computer Setup
157
Starting Computer Setup
157
Navigating And Selecting In Computer Setup
157
Restoring Factory Settings In Computer Setup
157
Updating The Bios
158
Determining The Bios Version
158
Downloading A Bios Update
159
Changing The Boot Order Using The F9 Prompt
159
Tpm Bios Settings (Select Products Only)
160
Using Hp Sure Start (Select Products Only)
160
10 Using Hp Pc Hardware Diagnostics (Uefi)
161
Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device
161
11 Backup And Recovery
163
Creating Recovery Media And Backups
163
Creating Hp Recovery Media (Select Products Only)
163
Using Windows Tools
164
Restore And Recovery
165
Recovering Using Hp Recovery Manager
165
What You Need To Know Before You Get Started
165
Using The Hp Recovery Partition (Select Products Only)
166
Using Hp Recovery Media To Recover
166
Changing The Computer Boot Order
167
Removing The Hp Recovery Partition (Select Products Only)
168
12 Specications
169
Computer Specications
169
39.6-Cm (15.6-In) Display Specications
170
Solid-State Drive Specications
170
Hard Drive Specications
171
13 Power Cord Set Requirements
172
Requirements For All Countries
172
Requirements For Specic Countries And Regions
172
14 Statement Of Memory Volatility
174
Nonvolatile Memory Usage
177
Questions And Answers
179
Using Hp Sure Start (Select Models Only)
180
15 Recycling
181
Index
182
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